Kamix Co., Ltd. (“the Company”) respects users’ privacy and recognizes the appropriate protection and management of personal information as a key responsibility. This Privacy Policy outlines how the Company handles personal information in relation to the services it provides.
Article 1: Information We Collect
We may collect the following types of information to provide our services:
Contact information such as name, email address, and phone number
Details about lost items, including the description, location, and time of loss
Payment information, including transaction history processed through payment services such as Stripe
All content entered into message forms and request forms
Access logs such as date and time of access, IP address, and browser type (for improvement purposes)
Article 2: Purpose of Use
Collected personal information will be used for the following purposes:
Responding to lost item inquiries and related communication
Verifying identity, managing request acceptance, and progressing the service
Responding to user inquiries and providing after-support services
Improving service quality and analyzing user satisfaction
Processing payments and billing
Responding to users who violate applicable laws or our Terms of Use
Any other purposes related to the above
Article 3: Disclosure to Third Parties
We will not provide collected personal information to third parties except in the following cases:
When we have the user’s explicit consent
When required by law
When necessary to protect a person’s life, body, or property in an emergency
When information is shared with subcontractors (e.g., for translation or delivery services) to the extent necessary
When a legitimate request is received from courts, police, or administrative agencies
Article 4: Outsourcing to Third Parties
Some of our operations may be outsourced to third-party service providers. In such cases, personal information may be shared to the minimum extent necessary, and we will ensure appropriate oversight.
Article 5: Management of Personal Information
The Company will take the following security measures to manage the collected personal information:
Prevent unauthorized access, tampering, leaks, or loss
Appoint a data protection manager and provide appropriate staff training
Properly dispose of or delete information once it is no longer needed, including after service termination or expiration of the storage period
Article 6: Requests for Disclosure, Correction, or Deletion
Users may request disclosure, correction, addition, deletion, or suspension of the use of their own personal information. If you wish to make such a request, please contact us using the method designated by the Company.
Article 7: Use of Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve the service and analyze user behavior. You may disable cookies in your browser settings if you prefer.
Article 8: Access from Outside Japan
Although our services are provided within Japan, they are intended for use by international users. All data will be stored on systems or cloud services located in Japan and handled in accordance with the Act on the Protection of Personal Information of Japan.
Article 9: Changes to This Policy
We may revise this Privacy Policy without prior notice. In the event of material changes, we will notify users via our website. Continued use of the service after changes have been posted will be regarded as acceptance of those changes.
Article 10: Contact Information
For any inquiries regarding this Privacy Policy, please contact: